Delivery Times: Orders received from Stretchfilmpro.com will be processed within 24 hours during normal business hours M-F. Backorders typically ship within 3 business days depending on availability. In-transit times depend on the zone the package is being delivered. Average delivery times are 1- 5 days

Shipping Cost:  Currently we are offering"FREE" UPS and FED-EX ground shipping from our website for the "48 continental United States".  Should you need to expedite an order please contact us and we will give you exact cost on your shipping.

Order Tracking: Order Receipt Confirmation by E-mail. This will be the e-mail you receive concerning your order after it has been placed. When you submit an order, the information that you entered will be sent back to you to confirm that the information is correct. For security reasons, your credit card information is not included in this e-mail.

Order Status- You will be notified if there is any delay, if we are not able to ship your order. You will be notified of this by e-mail or called direct.  . We will send you an email with your tracking number. This will allow you to track the progress of your order right to your door.

Restocking Charge: We are happy to accept returns on stock items for reasons of faulty product. However, there are expenses such as repacking, inventory adjustment and account adjustment. We, therefore, must charge a restocking fee of Twenty percent (20 %) on all other returns.

Return Materials: Before returning any items to us, you must first e-mail customer service at info@Stretchfilmpro.com for a return materials authorization (RMA#) number. Any items returned without an RMA number can not be processed.

Fraud Protection Policy:Fraud Protection/Credit Card Security- At Stretchfilmpro.com we have taken steps to deter fraudulent credit card use. As part of our fraud protection program, we ask that customers make sure that their billing name and address match those on the credit card. If you have a shipping address that is different from your billing address, please notify your card issuer and make sure this information is on file. Having an alternate shipping address is becoming common practice, and your card issuer should be happy to help you in this regard. Just let them know that you are placing orders via the Internet and would like this alternate address. This will help speed your order along. If an order is flagged as potential fraud because the order address does not match, the order will be delayed. We will then follow-up on the order by phoning the number listed on the order form and by speaking with the card issuer. We will make every attempt to reach you and clarify the situation; however, if we cannot reach you within 72 hours, the order will be deleted. 
International orders- WE ONLY ACCEPT CERTIFIED MONEY ORDERS OR AUTHORIZED WIRE TRANSFERS.